Refund and Return Policy

At Caravan Leak Busters, we are committed to supplying high-quality DIY caravan repair and leak prevention products. We want you to feel confident when purchasing from us and we aim to provide fair and straightforward support if something goes wrong.

This policy operates in accordance with Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Photos where applicable

Once assessed, we may offer a repair, replacement, store credit, or refund depending on the circumstances and your rights under Australian Consumer Law.

Items must not be disposed of without approval from Caravan Leak Busters, as we may require the item to be returned for inspection.

Change of Mind Returns

We understand that sometimes circumstances change.

We may approve a change-of-mind return where:

  • The request is made within 14 days of delivery.
  • The item is unused and unopened.
  • The item is in original packaging and resaleable condition.
  • Proof of purchase is provided.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.
  • Opened, used, partially used, or applied products cannot be returned for hygiene, safety, and product integrity reasons.
  • Special order or clearance items may not be eligible for return.

All approved returns are subject to inspection before a refund is processed.

DIY Product Use Disclaimer

Caravan Leak Busters products are designed for DIY application and should be used strictly in accordance with supplied instructions and recommended preparation guidelines.

Refunds or replacements will not be provided for issues resulting from:

  • Incorrect application.
  • Improper surface preparation.
  • Misuse or neglect.
  • Normal wear and tear.
  • Use outside recommended conditions.

Return Process

To request a return or refund, please contact our team before sending any items back.

Please include:

  • Full name.
  • Order number.
  • Contact details.
  • Reason for return.
  • Supporting photos if applicable.

Returns sent without prior approval may not be accepted.

Refund Timeframes

Approved refunds will generally be processed back to the original payment method within 5–10 business days after the returned goods have been received and inspected.

Processing times may vary depending on your financial institution.

Contact Us

If you have any questions regarding returns, refunds, or warranty concerns, please contact the team at:

CONTACT NOW